The Evolving Role of the Professional Support Lawyer

By (author) Julia Bateman, Karen Battersby, Lucy Hall, Amanda Hamilton, Clare Harman Clark, Catherine Hart, Ailish Hogan, Katherine Lang, Charles Pigott, Hélène Russell, Evan J Shenkman, Lucinda Troostwyk Edited by Francesca Ramadan

Publication date: 01 September 2018

Innovations in Client Experience

By (author) Ken Grady, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor, Judith McKay, Helen Hamilton-Shaw Edited by Alex Davies

Publication date: 01 March 2018

What Clients Want from Law Firms

By (author) Ian White, Adrienne Gubbay, Terezka Zabka, Claire Rason, Joanna Day, Paul Roberts, Helen Hamilton-Shaw, Thomas Santram, Robert Dilworth Edited by Heidi K Gardner

Publication date: 13 January 2025

The Client Experience

By (author) Sally Dyson, Will Taylor, Yolanda Cartusciello, Andrew Hedley, David H Freeman, Kim Carr, Douglas McPherson, James Matthews, Scott Rechtschaffen, Helen Hamilton-Shaw, Paul A Williams Edited by Alex Davies

Publication date: 15 November 2021

A Guide to Global Best Practice and Standards in KM

By (author) Nick Milton, Karen Battersby, Liz Hobbs, Dr Peter Brown, Dominique Poole Avery, Karen Elson, Darryl Wing, Patrick DiDomenico, Dave Snowden Edited by Alex Davies

Publication date: 01 March 2019

Design Thinking for the Legal Profession

By (author) Catherine Alman MacDonagh, JD, Zena Applebaum, Tess Blair, Rebecca Holdredge, Nicola Shaver, John Alber, Mark Beese, Duncan Hart, Josh Kubicki, Amy Monaghan, Andy Peterson, R Amani Smathers, Alex Smith, Lann Wasson, Kate White Edited by Alex Davies

Publication date: 06 December 2019

Knowledge Management in Law Firms

By (author) Nick Milton, Chris Boyd, Amy Halverson, Ian Rodwell, Joe Cohen, Andrea Miskolczi, Jonna Vainikainen, Elisabeth Cappuyns, James Loft, Jon Beaumont, James G Perkins, Gordon Vala-Webb, Mark Gediman, Kevin Miles, Tara Pichardo-Angadi, Orla Bingham, Katherine Lang, Kathy Skinner, Anthony J Rhem, Tiffany M. ONeil Edited by Katerina Menhennet

Publication date: 16 January 2023